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Last Updated: January 2026

Dhaka Gaming Privacy Policy — Complete Details on Your Data Protection

Everything you need to know about how your personal information is collected, stored, kept secure, and used at Dhaka Gaming — all explained clearly in one place.

256-bit SSL Never Sold to Third Parties Full Bengali Version GDPR-Compliant January 2026 Edition

Our Core Privacy Principles

Our unwavering commitments to protecting your data at Dhaka Gaming

Highest-Grade Encryption

Dhaka Gaming uses bank-grade 256-bit SSL encryption. Every transaction and piece of personal information you share is protected behind this security layer.

Your Data Is Never Sold

Dhaka Gaming never sells your personal data to advertisers or third parties. Your information is used solely to provide our services.

You Are in Control

You have full rights to view, correct, and request the deletion of your personal information held by Dhaka Gaming — and you may exercise these rights at any time.

Compliance with International Standards

Our Privacy Policy is built in compliance with GDPR and Curacao eGaming guidelines. Dhaka Gaming operates in accordance with international standards.

In plain Bengali

Nothing is buried in complex legal language. Every section of Dhaka Gaming's privacy policy is written in plain, straightforward English.

No Unnecessary Communications

Dhaka Gaming only sends relevant content and offers. You can opt out of marketing communications at any time.

Table of Contents

Important: By registering or using Dhaka Gaming's services, you are considered to have read and agreed to this Privacy Policy. For any questions, please reach out to our support team.

1 What Information We Collect

Dhaka Gaming collects certain information to provide you with a smooth and secure experience. The purpose is straightforward — to improve your experience and keep your account safe.

The information we collect falls into three main categories:

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID number Registration & KYC Verification
Contact Information Mobile Number, Email Address Account Verification, Notifications
Financial Information BKash/Nagad number, transaction history Payment Processing
Usage Information Betting history, favourite games, session duration Service Improvement
Technical Information IP address, device type, browser Security & Fraud Prevention

Dhaka Gaming never collects unnecessary data. We only ask for what is genuinely needed to provide you with our services.

2 How Your Data Is Used

Dhaka Gaming uses collected data only for its stated purposes. Your information will never be used for any new purpose without your consent.

  • Account Management: Completing your registration, verifying your login, and keeping your account secure.
  • Payment Processing: Processing deposits and withdrawals quickly and accurately. Maintaining correct transaction histories.
  • KYC Verification: Identity verification as required under international gaming licence conditions — particularly for large withdrawal amounts.
  • Service Improvement: Analysing which features are used most to make the service more effective.
  • Personalized Offers: Showing you relevant bonuses and promotions based on your betting history and preferences.
  • Fraud Prevention: Detecting unusual activity to keep your account safe.
  • Legal Obligations: Complying with licensing authority guidelines and all applicable laws.

Dhaka Gaming uses your data to serve you better — never against you. If you ever feel your information is being used inappropriately, please let us know immediately.

3 Data Sharing Policy

Dhaka Gaming never sells your personal data or passes it to advertisers. However, limited information is shared with trusted partners as necessary to deliver our services:

  • Payment Processors: Only the financial information necessary to process transactions is shared with bKash, Nagad, and Rocket.
  • Game Software Providers: Minimal data is used to run games with trusted providers such as Evolution Gaming.
  • KYC Verification Services: We work with approved third-party verification providers to confirm your identity.
  • Law Enforcement Authorities: Dhaka Gaming is legally required to provide certain information as part of a court order or valid legal process.
  • Licensing Authority: Certain data must be provided as part of regular audits conducted by Curacao eGaming.

Outside of the situations described above, Dhaka Gaming does not share your information with third parties for any other purpose. All partners are required to comply with strict confidentiality agreements.

4 Data Protection Practices

Dhaka Gaming employs industry-leading technology to protect your data. As a Bangladeshi platform, our security infrastructure meets international standards.

  • SSL/TLS Encryption: Every piece of data sent from your browser or app to our servers is encrypted with 256-bit SSL — the same standard used by banks and financial institutions.
  • Data Centre Security: Our servers are housed in data centers secured at both physical and digital levels. Unauthorized access is not possible.
  • Regular Security Audits: Independent cybersecurity experts regularly audit Dhaka Gaming's systems, and any vulnerabilities identified are resolved promptly.
  • Two-Factor Authentication (2FA): You can enable two-factor authentication on your account — an OTP is sent to your mobile alongside your password at login.
  • Access Controls: Only Dhaka Gaming staff who require access as part of their role are permitted to view user data.

If a security incident occurs within Dhaka Gaming's systems and there is a risk that your information has been compromised, you will be notified within 72 hours.

5 Cookies Policy

The Dhaka Gaming website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve the site's functionality.

Essential Cookies Mandatory

These cookies are essential for the site to load, maintain login sessions, and run core functionality. Disabling them will prevent the site from working properly.

Analytics Cookies Optional

This helps improve the site by tracking which pages are visited most and how long users spend on them. These cookies contain no personally identifiable information.

Personalisation Cookies Optional

These cookies remember your preferred language, games, or betting type. They save you the hassle of reconfiguring your settings every time you log in.

Security Cookies Mandatory

These cookies play an active role in preventing fraud and unauthorized access. They are essential to keeping your account secure.

You can disable optional cookies from your browser settings. However, some features may become limited as a result.

6 Data Retention Period

Dhaka Gaming does not retain your information indefinitely. Each type of data has a defined retention period, determined by legal requirements and legitimate business reasons.

  • Account Information: Retained for as long as your account remains active. After account closure, data is kept for up to 5 years as required by legal obligations.
  • Financial transaction records: A minimum retention period of 5 years is mandatory under international anti-money laundering regulations.
  • KYC Documents: Up to 5 years after account closure, after which it is securely deleted.
  • Usage logs: Up to 12 months for security and troubleshooting purposes.
  • Support Chat Records: Retained for up to 6 months to maintain service quality standards.

Once the specified retention period ends, data is securely destroyed or anonymized — ensuring your identity can no longer be identified in any way.

7 Your Privacy Rights

Every user of Dhaka Gaming holds a number of important rights regarding their personal data. These rights are upheld on the basis of international privacy laws.

Right to Access Your Data

You may request to know what information we hold about you at any time. We will respond within 30 days of your request.

Right to Rectification

If any of your stored information is incorrect, you can request a correction. Contact our support team and it will be resolved promptly.

Right to Erasure

After account closure, you may request deletion of any data held beyond legal obligations.

Right to Opt Out of Marketing

You can opt out of marketing emails or notifications at any time — either through the app settings or by contacting support.

Right to Data Portability

You may request an export of your personal data in a machine-readable format.

Right to Lodge a Complaint

If you have any concerns about data protection, you may file a complaint with Dhaka Gaming's support team or, if necessary, directly with the Curacao authority.

To exercise these rights support@dhakagaming.com Email us at the address below or reach us via Live Chat.

8 Protection of Minors' Data

Dhaka Gaming strictly refrains from serving anyone under the age of 18. Collecting personal information from minors is against our policy.

Age is verified at the time of registration. If a minor's data is ever collected inadvertently and we become aware of it, that account and all associated data will be deleted immediately.

If you suspect a minor is using Dhaka Gaming, please contact our support team immediately. We will take swift action.

9 Privacy Contact

For any questions about our Privacy Policy, requests to view your data, correction requests, or complaints, please contact Dhaka Gaming through the following:

Email
support@dhakagaming.com
Live Chat
Available 24/7 on the website and app
Response Time
Within 30 days for privacy-related requests
Policy Last Updated
January 2026

If this Privacy Policy is updated in the future, you will be notified via the website and your registered email. For significant changes, notice will be given before they take effect.

Your privacy is our priority. To learn more, visit our Terms & Conditions or Responsible Gaming View page.

Frequently Asked Questions

When you log in to the Dhaka Gaming app or website, head to the Sports section — you'll see a "Live" badge next to ongoing matches. Tapping on a match brings up real-time scores, detailed statistics, and live odds updates all in one place. For cricket, scores refresh after every ball; for football, they update every minute. Select matches also offer limited video streaming, which works best on the app thanks to lower-latency data loading. If you have a bet placed or have marked a match as a favourite, you'll receive push notifications whenever the score updates. During major tournaments, the "My Matches" or favourites feature comes in handy for tracking multiple matches at the same time.

After logging in to the Dhaka Gaming app or website, tap the profile icon in the top-right corner. From there, go to "Betting History" or "My Bets" — this section shows a full record of all your bets, including date, match, stake amount, odds, and result. Use the filter option to narrow things down by a specific date range or bet type (single, accumulator, live). To view your transaction history, head to "Transaction History" or "Payment Log" — this shows the date, amount, and status of every deposit and withdrawal. If you can't find a specific transaction or spot any discrepancy, contact support with the relevant transaction reference number.
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Your privacy is protected, your data is secure, and your payments are reliable — register with Dhaka Gaming and enjoy a fully localised gaming experience.

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